RReplyd AI
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Features

Everything Replyd AI does for your brand

Organised around outcomes, not a checklist of buttons — from the first message a customer sends to the revenue you recover after.

💬

One inbox

  • WhatsApp, Instagram DMs, Messenger and email in one thread-per-customer inbox
  • Reply to Facebook and Instagram comments alongside DMs
  • Support tickets with status tracking
  • Human takeover any time — the AI steps back the moment your team steps in
🧠

AI that learns your business

  • Learns your policies, products and tone from your team’s real answers — every draft merchant-approved before it’s used
  • Order-aware replies drawn from live order and courier status
  • Conversation-state aware, so it never spams customers with bot replies
  • Speaks English and Roman Urdu, mirroring how your customers write
👤

Know every customer

  • Unified profiles that follow the customer across every channel
  • Lifetime value, full order history and real delivery-day averages
  • RTO-risk flags on higher-risk orders
  • Live tags and segments that update as customers behave
✅

Protect every COD order

  • Confirm / cancel buttons on every cash-on-delivery order
  • Shopify auto-tags for confirmed, cancelled and risky orders (✅ ❌ ⚠️)
  • Holds unconfirmed orders so you don’t ship on a guess
  • Shipped and delivered notifications with live tracking
📣

Marketing that pays for itself

  • WhatsApp broadcasts with a pre-send PKR cost estimate — no surprises on your Meta bill
  • Email marketing campaigns to reach customers off WhatsApp too
  • Official WhatsApp flows: abandoned cart, win-back and post-purchase
  • Recovered revenue attributed back in PKR, so you see what marketing earned
🔒

Transparent & safe

  • Meta messaging rates passed through at cost — zero markup
  • Free-window conversations shown as savings
  • Quiet hours, frequency caps and opt-out compliance handled automatically
  • Quotas count only paid sends — replies to your customers stay unlimited

See it on your own conversations

Start a 15-day free trial — no card required. Connect your store and channels, and watch Replyd AI handle the rest.

Start 15-day free trial